Find quick answers to the most common questions below. If you still need help, our customer service team is happy to assist — just reach out via our Contact Us page.
Orders
How can I check the status of my order?
Log in to My Account to view your order history and real-time order status. A confirmation email with tracking details is also sent once your order ships.
Can I change or cancel my order?
Orders are processed quickly, so please contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate changes.
Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on the shipping method selected at checkout. See our Shipping page for full details.
Do you ship internationally?
Yes, we ship to most countries. International delivery times and duties vary by destination.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 30 days of delivery on unworn items in original condition. Visit our Returns & Exchanges page to get started.
Sizing & Fit
What size hat should I order?
Measure the circumference of your head about 1/8 inch above your ears and compare it to our Fit Guide. If you are between sizes, we recommend ordering the larger size.
Product Care
How do I care for my hat?
Store your hat on a hat rack or in its box, away from direct sunlight and moisture. Brush felt hats gently with a soft-bristle brush; spot clean straw hats with a damp cloth.